|Quality customer service is critical for a successful bookstore operation|
A single spot - multiple needs: We live in a fast-changing world and student needs are continually evolving. Our units within BAS must keep abreast of the multiple and evolving needs of our university community. During my time at the bookstore students did everything from purchasing scantron sheets for tests to applying for passports for study abroad to getting their campus id cards made. While varied, each of these needs was critical to the student experience.
|Sharon is usually on the other end of the camera taking our ID photos|
|Student workers gain many applicable skills during their bookstore tenures|
The power of team: When you enter the bookstore, there is a small area on the right that is transformed throughout the year to highlight the most critical product needs. The day I was at the bookstore, we were changing the space from dorm supplies to Fiat Slug gear. By looking at the amount of work to be done, you would think it would have taken hours. However, as my grandmother would always say, "many hands make light work". We turned the space around in no time. The amount of work to be done across our BAS units can seem overwhelming. However, when everyone rolls up their sleeves and works together, regardless of their role, we can accomplish anything.
|Clearing out dorm goods|
|The newly stocked Fiat Slug gear|
I am grateful to everyone who made my Bay Tree "In My Shoes" experience such a rich one. Whether it was the team members who order text books, those who work the Customer Service area and check out lanes, those who work in the accounting department, those who process identification cards, or those who put out the inventory, everyone showed the same desire to support the UCSC mission.
A slug I am,